Question 1

Can I become part of the team?

Accepted Answer

See our career page to learn more about open positions, how we work and why we do what we're doing. Of course, there’s always the chance to let us know that you are interested in working at DeepOpinion.

Question 2

How Do I Create A Freshdesk Ticket Automation on DeepOpinion Studio?

Accepted Answer

Automate your Freshdesk tickets routing, tagging, and prioritization DeepOpinion Studio in 3 simple steps.

The 3 steps are:

Select your input trigger, which in this case is receiving a new ticket on freshdesk
Choose the model you want to perform the ticket categorization. You can also train a model on your freshdesk tickets historical data
Select your output, which in this case would be updating a field on the freshdesk ticket

Follow this step-by-step guide to learn how:

Leave us a comment you would like more details.

Question 3

Why would I use ABSA / Opinion Mining?

Accepted Answer

Unstructured text data, like customer reviews, employee feedback, or answers to open-ended questions in questionnaires, exist in huge quantities today. Digging through this treasure chest of data has long been nearly impossible. Through text analysis solutions such as sentiment analysis, you can get a good impression of the data.

Using aspect-based sentiment analysis (ABSA), you can get an even better picture and derive actionable insights from your data. With DeepOpinion Studio, you can access the leading AI solution for Opinion Mining and the highest number of pre-trained industry models. Start making sense of your text data and gain a competitive advantage.

Question 4

What is Deepopinion Studio

Accepted Answer

Deepopinion Studio is a web app giving you access to world-class AI at your fingertips. Test industry-specific models and contact us to arrange a demo to integrate our solutions into your business.

Question 5

How Do I Connect PowerBI to DeepOpinion Studio Automation

Accepted Answer

Why Connect PowerBI to DeepOpinion Studio

As a DeepOpinion Studio user you are automating your text based processes. Depending on your work this can be intelligent routing of customer support tickets or customer review analysis or even insurance claim processing. In some cases, you might be interested in building reports and live dashboards out of this data. Many users prefer to customize their own dashboard or perhaps feed this data to an existing dashboard to have a single source of truth. PowerBI happens to be the BI tool of choice for many of our customers. Therefore, this integration makes it super easy to pull data to PowerBI to make you able to tell your data story.

How to Connect PowerBI to DeepOpinion Studio

There are two main steps to complete the PowerBI integration:

Create an automation on DeepOpinion Studio with PowerBI as the output step
Use PowerBI Query to get the data from DeepOpinion Studio

Step 1 Create an Automation

The first step is to create an automation. An automation consists of an input that has the raw data, a DeepOpinion AI model to analyze the data, and an output where the analysis results will be automatically sent. For example, if you would like to monitor your customer support, an input might be your customer support tickets from Zendesk, your model can be opinion mining, and your output can be sent to PowerBI. Alternatively, you can choose to trigger this automation manually which allows you to upload data on-demand and it will be directly reflected on PowerBI.

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Once you select PowerBI as an output a screen will slide in explaining the instructions. Here you just have to copy the query that you will later add to your PowerBI account to get the results of this specific model.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/oiJS2eQZyE/resources/wIIdjm8Dcg/PowerBI%20Automation.png (PowerBI Automation.png)

Step 2 Create a PowerBI Customer Query

Now move to PowerBI, click on "Get Data" on the top menu and choose "Blank Query" from the drop down list.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/oiJS2eQZyE/resources/lHCPJ6VyNG/PBI_Get_Data.png (PBI_Get_Data.png)

An empty window will pop up, click on "Advanced Editor" at the centre of the top menu and another small window will pop up. Here on the advanced editor is where you will paste the query you copied from DeepOpinion Studio and then click on "Done" on the bottom of this tiny window.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/oiJS2eQZyE/resources/5pnOU9Yeu2/PBI_query.png (PBI_query.png)

Now by this, all the analysis that has been performed by this specific model will be pulled from DeepOpinion Studio. Then click on "Close & Apply" on the top right. All future analysis will be updated here as well when you open PowerBI again.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/oiJS2eQZyE/resources/LRj6MFKJCq/PBI_Data.png (PBI_Data.png)

Now you are ready to do your magic with data visualization on PowerBI. We look forward to hearing about it!

Question 6

Is there a free trial?

Accepted Answer

You have the chance to convince yourself for free. Just sign up in DeepOpinion Studio, try it out, and play around. After that, we offer various plans with additional customization options to provide solutions that work for every organization.

Can I become part of the team?

How Do I Create A Freshdesk Ticket Automation on DeepOpinion Studio?

Why would I use ABSA / Opinion Mining?

What is Deepopinion Studio

Let us know what you need!

Do you need additional languages for a model?

How Do I Connect PowerBI to DeepOpinion Studio Automation

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Is there a free trial?

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